faq

SPECIFICATIONS & FEATURES - ear (1)

Some wireless earbuds still require a cable or connector between the left and right earbuds. True Wireless earbuds are designed without any wires for ultimate freedom and mobility.

Active Noise Cancellation (ANC) is a noise-cancelling system to remove unwanted background noise while using earbuds. Microphones capture unwanted background noise, and use matching soundwaves to neutralize and reduce it.

ENC stands for Environmental Noise Cancellation. ENC is similar to ANC, but specially tuned to remove unwanted background noise while using the microphone. It's like ANC, but for your microphone, ensuring others won't hear your background noise when speaking.

The ear (1) case charges using a USB-C cable. We recommend using the cable included in the box, or you can charge the case wirelessly with a Qi-compatible wireless charger.

ear (1) takes 1.5 hours to fully charge using the included USB-C charging cable. Using other cables or chargers may slow the charging time.

The ear (1) case takes 52 minutes to fully charge.

If you're charging wirelessly, expect 2.5 hours to fully charge the ear (1) case.

The Nothing ear (1) will adapt the power input of any USB charger to its optimum charging speed.

With a full charge and typical use, the ear (1) battery provides 4 hours of playback with ANC on (or 5.7 hours with ANC off). Top up the battery by placing ear (1) in the case for up to 10 minutes and you'll enjoy another 1.2 hours.

With a full charge and typical use, the case provides 24 hours of battery with ANC on (or 34 hours with ANC off). Charging the case for just 10 minutes provides ear (1) with another 8 hours of battery life.

ear (1) supports Fast Pair as an accessory. Fast Pair to devices is supported on compatible Android or Chrome OS devices only. Please check whether the device you're connecting to supports Fast Pair.

ear (1) has a range of 10 meters (33 feet) when connecting to a Bluetooth device.

You can pair your ear (1) to as many devices as you'd like, however only 1 device can be used at once.

You can change which device your ear (1) connects to via your device's Bluetooth settings.

Your ear (1) will automatically connect to the last device it was paired with when you remove the earphones from the case.

Each ear (1) earbud weighs 4.7g.

Included in the box are small, medium, and large-sized tips.

ear (1) comes with 4 ANC modes:
- Maximum
- Light
- Transparency
- Off

Transparency Mode allows you to hear surrounding noise as if you weren't wearing ear (1). It's useful if you want to listen to music, but remain aware of your surroundings.

By turning ANC off, you'll hear external sounds but much quieter and subdued. Transparency Mode takes the external noises and plays them through ear (1), so you can still hear what's going on around you. It's almost like wearing nothing, except you can still hear your music.

ear (1) supports AAC and SBC Bluetooth sound codecs.

No, ear (1) does not support voice assistants.

ear (1) is rated IPX4, which means the earbuds are water resistant to splashes from any direction.

Please refer to the Safety Information & Warranty Card provided with ear (1).

Please dispose of your Nothing product according to local laws and regulations. In EU countries please follow the WEEE Directive.

ear (1) does not require the Nothing App to function. However, the app will help you unlock the full potential of ear (1), so we recommend downloading it.

SPECIFICATIONS & FEATURES - ear (1) app

The Nothing App is supported on Android 5.1+ and Apple iOS 11+.

The Nothing App unlocks the full potential of ear (1), providing access to additional features and customisations. Use the Nothing App to update firmware, control ANC settings, adjust the equalizer, locate lost earbuds using "Find My Earbud" and more.
Don’t have the Nothing App yet? Download it from Google Play on your Android device and from the App Store on your iOS device.

Firmware updates are used to add new features to the Nothing App, to improve the performance of your Nothing product, and occasionally to fix bugs.

HOW-TO - ear (1)

To pair ear (1) with most typical Bluetooth devices:
1) Ensure that your chosen device has Bluetooth on, and is within 10 meters (33 feet) of ear (1).
2) While ear (1) is charging in the case, long press the case button for 2 seconds.
3) Search for ear (1) in your device's Bluetooth menu, and connect.
You can also use the Nothing App for guided connections.

On iOS devices, you will see two options on the Bluetooth device list related to ear (1): "Nothing ear (1)" and "ear (1) App". Please connect to "Nothing ear (1)" for all core earbud functions (i.e. audio, microphone, ANC).
The "ear (1) App" option is only for customising your earbuds (e.g. EQ and gesture control settings) and must be used in conjunction with the Nothing App.

ear (1) is compatible with most Bluetooth devices, and anything running Android 5.0+ or iOS 11+ (check your device settings for system software information).

All functions are handled by the right earbud:
To answer a phone call: double tap the right earbud.
To reject a phone call: long press the right earbud.
To hang-up a phone call: double tap the right earbud.

ear (1) has no mute button. Mute calls via the software in use on your chosen device.

To reset ear (1), place the earbuds into the case, close the lid and press the case button for 30 seconds.

Yes. When using both earbuds, simply place one earbud back into the charging case. Alternatively, remove one earbud from the case and use it independently.

ear (1) comes with 4 EQ presets:
- Balanced
- More Bass
- More Treble
- Voice

Change the EQ in the Nothing App via the "Hear" tab whenever ear (1) is connected.

To control volume, slide your finger up (increase volume) or down (decrease volume) on the stem of the ear (1) earbuds.

To charge the ear (1) earbuds, place the them in the charging case and close the lid securely.

To charge the ear (1) case, connect a USB-C cable to the case and power source. You can also use a Qi-compatible wireless charger.

The ear (1) case indicates the battery level via the LED.

- Green indicates 80%+ battery level.
- Amber indicates 60-80% battery level.
- Red indicates your charge is very low, and should be connected to a charger.

You can also check the battery level of the case or individual earbuds by using the Nothing App. To check the battery level in the app, ensure the app is active and the case is open.

No. ear (1) uses lithium-ion batteries with a built-in feature to stop your charging case from consuming power once the battery is fully charged. This means that even if your charging case is fully charged and connected to a power source, no extra power will be consumed.

ear (1) has a built-in timeout feature, which automatically turns the earbuds off when not in use.

Clean the ear (1) earbuds using a soft, dry, lint-free cloth, dry cotton swab or baby wipes.
Do not use sharp objects or abrasive materials.

All Nothing products come with a 2-year Limited Warranty. Please refer to the Safety Information & Warranty Card provided with ear (1).
You may also find Warranty information at this link.

The ear (1) manual is provided in the box.
You can also find a digital version at this link and browse these FAQs to find additional product information.

The ear (1) serial number can be found on the case. You can also find it by accessing "Device Details" in the Nothing App.

HOW-TO - ear (1) app

You can access the Nothing App from Google Play on your Android device running Android 5.1 and above, or from the App Store on your iOS device running iOS 11 and above.

You can also scan the QR code from the manual to download the App.

Troubleshooting - ear (1)

If you are unable to pair a Bluetooth device (i.e. mobile phone, tablet or laptop) to your ear (1), try the following:
1. Ensure that your device's Bluetooth is turned on and in visible mode.
2. Ensure that your ear (1) is within 10 meters (33 feet) of the Bluetooth device.
3. Reset the earbuds.
4. On your device, scan for available Bluetooth connections.
5. Be sure to perform the pairing process correctly.
6. Clear your product memory of previously-connected Bluetooth devices and repeat the process.

1. Make sure your device is not too far from the earbuds. It should be within 10 meters (33 feet).
2. Bluetooth connections generally work better indoors. Environment might affect the signal when outdoors.
3. Try to ensure there are few obstacles between your device and the earbuds.
4. If the problem persists, reset the earbuds.

If audio is not playing from one or both earbuds, try the following:
1. Try different apps to confirm if the problem is with the specific app on your chosen device.
2. Ensure that your device media volume is not low or muted.
3. Disconnect and reconnect the earbuds via Bluetooth.
4. Reset the earbuds.

If the microphone on your ear (1) is too quiet for others to hear you during phone calls, please try the following:
1. Check if the call recipient has the volume of their device at an audible level.
2. Ensure that you have the latest firmware installed.
3. Record audio and playback to test the microphone for any issues.
4. Check and confirm that no dirt is blocking the mics (there are 3 mics, accessed through the silver grills on each earbud).
5. Disconnect and connect the earbuds.
6. Reset the device.

If the volume level is faint or quieter than normal, try the following:
1. Test different apps to determine if the problem is specific to an app or ear (1).
2. Ensure that your device media volume is not low, or raise the volume.
3. Disconnect and reconnect the earbuds.
4. Reset the device.

Ensure that the charging device and USB-C cable are in working condition and connected correctly to the charging case.
Ensure that the charging pins do not have any dirt on them which can affect the power flow to the case.
If you are charging wirelessly, ensure that your wireless charger is Qi compatible and ear (1) is correctly placed in the centre of the charger.

If Active Noise Cancellation is not working, try the following:
1. Make sure that you have downloaded the Nothing App and have paired your ear (1) earbuds.
2. Turn on the ANC from the app.
3. Change the ANC mode to Maximum.
4. Reset the device.

Check your surroundings to ensure this is not due to actual background noise by testing ear (1) in different environments. If you still experience some crackling or static sounds, please take the following steps:
1. Check if any of the 3 air holes inside the earbud is blocked.
2. Make sure you have the latest firmware version using the Nothing App.
3. Reset the device.

1. Ensure that the charging source and the USB-C cable are in working condition.
2. Check that the USB-C cable is connected correctly to the charging case.
3. Ensure that the charging pins do not have any dirt on them which can affect the power flow to the case.
4. Make sure that your device is updated with the latest version of the firmware.
5. Reset the device.

If the microphone adds noise that makes it difficult for others to understand you during phone calls, try the following:
1. Ensure that you have the latest firmware installed.
2. Record audio and playback to test the mics.
3. Check and confirm that no dirt is blocking any of the 3 microphones.
4. Disconnect and reconnect the earbuds.
5. Reset the device.

If you experience charging times longer than 52 minutes via cable or 2.5 hours via wireless charging, please check the following.
1. Ensure that the charging source and the USB-C cable are in working condition.
2. Check that the USB-C cable is connected correctly to the charging case.
3. Ensure that the charging pins do not have any dirt on them which can affect the power flow to the case.
4. Make sure that your device is updated with the latest version of the firmware.
5. Reset the device.

Use "Find My Earbud" on the Nothing App to view your earbuds on a map. Activating this feature will trigger the earbuds to play a sound to help you locate them.
If you didn't turn on the "Find My Earbud" feature using the Nothing App before your earbud went missing, you will not be able to use "Find My Earbud".

Troubleshooting - ear (1) app

You can troubleshoot the Nothing App by following the below steps:
1. Visit Google Play or the iOS App Store to make sure you have the latest and most updated version of the app.
2. If you already have the most recent version of the Nothing App, quit the app and make sure it is not running in the backround, and then open the app again.
- Android: Go to settings -> App Management -> App List -> Nothing App -> Clear Cache and then re-open the app.
- iOS: open the Settings -> General -> iPhone Storage -> Nothing App -> Clear Cache and then re-open the app.
3. If the issue is not resolved, uninstall and re-install the app.
Note: Ensure your device's OS version is compatible with the Nothing App.

My Account

You can click "Sign up or login" and create a new account by following this link. Alternatively, you can add the product(s) to your shopping bag without having an account, and on checkout you will be requested whether you want to continue as a guest or create an account.

When registering an account with Nothing, an automated confirmation email will have been sent to the email address provided. If you have already checked all your email addresses and could not find the welcome email, it may be in your junk or spam folder. If you cannot work out which email address you registered, please send your details to our customer service and we will look into it for you.

Click Login and go to Forgot my Password. Input your email address and we will send you a password reset link, where you can change your password.

1. Make sure you are entering the email address you used to register with Nothing.
2. Try to reset your password using the password reset options (see I forgot my password)
3. If you still cannot login, please get in touch with our support, providing error messages and any other details that can help us identify the issue.

Ensure you are logged into your account, navigate to My Account and then to Edit Profile.

Warranty

All Nothing products come with 12-month Limited Warranty. Please refer to the Safety Information & Warranty Card provided with your product.
You may also find Warranty information at this link.

Please refer to the Safety Information & Warranty Card provided with your product.
You may also find Warranty information at this link.

We advise you to check the troubleshooting tips available in these FAQs. If the issue cannot be resolved, you can either refer to the seller where you purchased the device, or get in touch with our customer support

Website Support

1. Try deleting your cookies. Please note that this will clear your shopping bag. On most internet browsers you can delete your cookies using 'Tools' or 'History'.


2. Once you've cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it without any more problems.


3. We also suggest that you use the latest version of your operating system e.g. Windows, Mac OS etc.


4. If you are still having problems, please contact our customer support with as many details as you can about the issue, your device and browser, and what steps you have taken so far to try to resolve the issue.

1. Try deleting your cookies. Please note that this will clear your shopping bag. On most mobile internet browsers you can delete your cookies via a 'Privacy' feature in your 'Settings' or using a 'Clear History' option.


2. Once you've cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it without any more problems.


3. We also suggest that you use the latest version of your operating system e.g. iOS, Android etc.


4. If you are still having problems, please contact our customer support with as many details as you can about the issue, your device and browser, and what steps you have taken so far to try to resolve the issue.

Can't find what you're looking for?

CONTACT SUPPORT